Terms & conditions

By accessing our website or placing an order with Sip With Kaki, you agree to the following Terms & Conditions.

Orders

All orders are subject to acceptance and availability.

We reserve the right to decline, cancel, or limit orders where necessary, including cases involving suspected fraud, abuse, pricing errors, or operational limitations.

Pricing

All prices are listed in Singapore Dollars (SGD) unless otherwise stated.

Prices, promotions, and menu offerings may be updated, modified, or discontinued without prior notice.

Product Availability

Certain products may occasionally be unavailable due to ingredient availability, seasonal changes, or operational reasons.

Our commitment is to quality first. If a product does not meet our standards, we reserve the right not to offer it for sale.

Allergies & Dietary Restrictions

Customers are responsible for informing us of any allergies or dietary requirements before placing an order.

While we take reasonable precautions, we operate in a shared preparation environment and cannot guarantee products are completely free from allergens.

Freshness & Satisfaction

Our products are freshly prepared to order. As such, completed orders are generally not eligible for refunds or exchanges based on personal preferences or changes of mind.

Loyalty Programme

Participation in the loyalty programme is subject to eligibility requirements determined by us.

We reserve the right to modify, suspend, or discontinue any aspect of the loyalty programme, including points, rewards, earning rates, redemption rules, and benefits, at any time without prior notice.

Points and rewards are non-transferable and cannot be exchanged for cash.

Self-Collection Orders

All orders are self-collection unless otherwise stated.

Customers are responsible for collecting their orders within their selected collection timeslot.

Intellectual Property

All website content, branding, logos, designs, photographs, and written materials remain the property of Sip With Kaki and may not be used without permission.

Limitation of Liability

To the fullest extent permitted by law, Sip With Kaki shall not be liable for any indirect, incidental, or consequential losses arising from the use of our products, website, or services.

Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of any updated terms.

Loyalty Programme

1. You earn 1 point for every cup in an order. Points are added only when your order is marked Collected. Unpaid, cancelled or uncollected orders earn no points.
2. Your mobile number is your loyalty card. Please use the same number every time you order.
3. When you reach 10 points, you can claim 1 Pokémon TCG booster pack. Your card then goes back to 0 points. Any extra points above 10 are not carried over.
4. Points last 12 months from your first collected order on the current card. After that, unused points expire and the card starts again from 0.
5. Points have no cash value. They cannot be exchanged for money or transferred to someone else.

Refer a Kaki

6. If this is your first order with us, you can enter the mobile number of a friend who has collected an order with us before.
7. When your first order is marked Collected, you and your friend each get 0.5 bonus point. This is a one-time bonus per new customer.
8. You can only be referred if your mobile number has no order with us before. You cannot refer yourself.
9. There is no limit to how many friends one customer can refer.
10. Coupons and referrals can be used in the same order.

Loyalty Programme Changes

11. Sip With Kaki may change, pause or end the programme, or remove points gained by misuse (for example fake or duplicate numbers). Points already earned before a change will be honoured.